Call Center Specialist(Chinese Speaking)

• Responding to customer inquiries related to credit card products (billing statements, transactions, rewards, and benefits, card activation, PIN setup, limit adjustments, handle disputes, chargebacks, and fraud-related concerns in accordance with company policies and regulatory guidelines) etc

• Record customer interactions and feedback in the CRM system with accuracy and completeness

• Escalate complex or unresolved issues to the appropriate department

• Stay updated on credit card policies, system changes, and compliance requirements

• Handle complaints and escalations through phone

• Resolve complex customer issues promptly while maintaining a positive customer experience

• Provide guidance and detailed information on company products, services and policies

• Bachelor’s degree in any field (Finance or Business-related is a plus)

• Proficient in Chinese (Mandarin) – speaking, listening, reading, and typing HSK Level 4–6 or equivalent will be an advantage

• Good command of Thai (English communication skills are a plus)

• 0–3 years of experience in a call center or customer service role, preferably in banking or credit card services

• Strong verbal communication and active listening skills

• Ability to handle sensitive financial information with confidentiality and professionalism

• Familiarity with CRM systems and basic computer applications

• Additional language skills are an advantage

• Rotational shifts, including weekends or holidays, are required